Technical Partner Support & QA Specialist

Workana is looking for a Technical Partner Support & QA Specialist to join the Nuweb Group team. The role involves providing high-quality partner support, ensuring responsive, professional, and knowledgeable assistance to partners during their business hours. The position requires strong troubleshooting ability, clear communication, and attention to detail.

Requirements

• 2+ years experience in SaaS product support, technical support, or a similar role
• Experience in manual software testing
• Strong troubleshooting and analytical thinking skills
• Ability to reproduce issues and document bugs clearly and accurately
• Strong written and verbal communication skills, with the ability to liaise effectively with diverse stakeholders
• Excellent organisational skills and attention to detail
• Experience collaborating with cross-functional teams (Product, QA, Engineering)
• High proficiency in Google Workspace, Microsoft Office Suite, and project management tools
• Comfortable working independently during afternoon/evening hours

Benefits

• 24 days holiday + bank holidays
• Flexible working arrangements
• Learning and development opportunities