New Client Relations

Why You Want to Work with Us

As a New Client Relations team member, you will provide compassion, clarity, and excellence to every client from the moment they reach out to us. You'll be on the frontlines of our mission—serving as the first point of contact for individuals seeking legal support during some of the most difficult times in their lives. This is a part-time position that requires work on evenings and weekends.

Purpose and Impact of Your Role

In this role, you’ll assess incoming leads, manage critical data in our system, and help guide potential clients through the initial steps of their legal journey. You’ll collaborate closely with our marketing and legal teams to ensure every lead receives timely, respectful, and accurate communication.

Essential Functions:

• Evaluate incoming leads to determine alignment with active litigation criteria.
• Communicate case acceptances or rejections with empathy and professionalism.
• Handle incoming calls and input client information into our system.
• Keep data organized and accurate to support marketing analytics and legal evaluations.
• Collaborate with the Associate Marketing Director, Marketing Assistant, and other team members.

Skills/Qualifications:

• Prior experience in client relations, especially in legal or professional services.
• Strong communication skills and a passion for helping others.
• Excellent attention to detail and an ability to prioritize in a fast-paced environment.
• Proficient in Microsoft Office and other relevant software
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Ability to work well under pressure and meet deadlines

What You Will Learn and How You’ll Grow

In this role, you will deepen your ability to communicate complex ideas with clarity and empathy, enhancing both your analytical and interpersonal skills. You’ll grow by making data-informed decisions, collaborating across teams, and learning how to turn insights into meaningful action. Most importantly, you’ll find purpose in work that directly improves lives—allowing you to make a real impact while developing both professionally and personally.

What You’ll Love About Us

● Great Company Culture.We pride ourselves on our exceptional culture where your growth is not just encouraged, but actively invested in. We know that when our team members thrive, our firm thrives, and allows us to have a positive impact on our world.

●Making an Impact.We know that each and every team member plays a pivotal role in our mission. We recognize that investing in and empowering our team members leads to employees who are genuinely passionate about their work, which in turn maximizes their impact.

●Focused on your Growth.Our coaching, continuous feedback, and personalized development plans are designed to empower each team member to reach their full potential.

This job description is not exhaustive, and other duties may be assigned to the role as required by the organization.