Engagement Manager

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. The Engagement Manager is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities.

Requirements

• Define, lead and run implementations for the North America region
• Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders
• Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements
• Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM
• Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately
• Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser.
• Proven track record in customer support, communications and/or technical documentation
• Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology.
• Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.
• 2-3+ years of technical project management or similar experience
• Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations
• Self-starter with ability to effectively to manage time, work independently, and cope with ambiguity
• Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support
• Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools
• Strong customer orientation – Passion for customer/user experience
• Excellent problem solving, analytical and technical troubleshooting skills
• Be meticulous and highly attentive to details
• Bachelor's degree in a technical domain preferred

Benefits

• Performance-based discretionary bonuses
• Variable pay plans