Contracts Assistant

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Contracts Assistant (U2) plays a critical operational support role within the Research Sales Contracts team, serving as the first point of contact for the Sales & Solutions business teams, other internal stakeholders, and customers. This role supports the effective day‑to‑day operation of the contracts function by managing shared communication channels, overseeing key contract lifecycle steps in the Contracts Lifecycle Management (CLM) system, and ensuring data completeness and workflow compliance. The position requires patience, good communication skills, ability to keep track and respond quickly through multiple channels, strong attention to detail, independent management of routine support tasks.

Job Responsibilities

Internal Support

• Act as main point of contact for internal queries.
• Directly respond internally on guidance for standard workflow.
• Raise or re-route requests actionable by other team members following the department guidelines.

Customer Support

• Initial point of contact for customer queries, acknowledge promptly and route such queries following the department guidelines.
• If required, liaise directly with customers to ensure licenses are returned in correct order and to correct locations; actively encourage customers to use digital signatures and to submit completed digital licenses

Contracts lifecycle, archiving, and search

• Ensure that completed contractual documents are stored in the designated archive (CLM or Shared Drive).
• Assist the Contracts’ colleagues or Sales teams in locating or processing contractual documents.
• Support Data and reporting functions in Contracts system.
• Receiving partially signed documents routed to the Contract’s Special Inbox, track, and process them for countersignature, and return them to the customer.
• Verifying the Fully Signed Records for compliance and liaising with the Sales team until any issue is solved.

Required Qualifications

• High-school diploma
• Experience in a similar role, working with clerical tasks, or customer service
• Understanding of file administration, and customer support;
• Can use technology to communicate efficiently and effectively (e-mail, chat platforms or software)
• Competent use of software (e.g., Word, Excel, PDF)
• Demonstrates completeness and attention to detail
• Follows-up in an efficient manner
• Demonstrates active listening by conveying an accurate understanding of other’s messages
• Develops and maintains collaborative working relationships with peers, colleagues, management, and others.
• Deals effectively with setbacks/mistakes and learns from each new experience.
• Good writing and verbal skills to communicate efficiently and effectively using business etiquette.

Preferred Qualifications:

• contacts administration or paralegal studies
• Experience reviewing or filing contracts
• Basic understanding of principles and structure of contracts and/or compliance
• Salesforce knowledge
• Experience with electronic contracts storage
• Writes clear, well-organized reports and memos using appropriate style, grammar and tones.
• Processes paperwork and other information in a timely manner
• Bilingual in any foreign language

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

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