Change Manager

We are seeking aChange Managerwhowill play a critical role in ourorganizationstechnology transformation initiative, leading and implementing change management strategies that focus on people through maximizing adoption, minimizing resistance, and delivering measurable business value.

Working closely withtheproject team and business leaders, you will assess change impacts, create targeted interventions, and build organizational capability for sustained change to ensure that people effectively adopt and embrace new ways of working. Youwillleverageboth traditional change methodologies and modern tools including AI-powered analytics to drive successful transformation.

You will be part of the Delivery & Change Excellence team, a collaborative group of change professionals wholeveragediverse skillsets to tackleWiley’smost complex challenges and deliver exceptional results. We unite six specialized disciplines: Change Management, Learning Services, Operational Excellence, Portfolio Management Office, Program & Project Management, and Enterprise Business Performance.

You will report to the Director of Change Management and be part of a team of five Change Management specialists.

This is a Fixed Term Contract

Job Responsibilities

• Develop integrated change management strategiesthat align with programobjectives, ensuring smooth transitions and sustainable adoption of new processes, systems, and technologies

• Lead comprehensive impact assessmentstoidentifyrisks, opportunities, and readiness levels across affected stakeholder groups, using data-driven insights to inform change strategies

• Create detailed change roadmapsensuring alignment with program timelines and milestones, while building in flexibility to adapt to emerging needs and feedback

• Perform stakeholder analysis and engagement, developing targeted strategies that address diverse needs and concerns while building coalition support across all organizational levels

• Design and execute communication strategiesmanaging narratives across multiple channels and audiences,leveragingboth traditional and digital platforms including AI tools for content creation and distribution

• Develop resistance management approachesaddressing systemic resistance factors and convertingskepticsinto advocates through targeted interventions and support mechanisms

• Build sponsor coalitionsand create comprehensive sponsorship strategies, ensuring leadership alignment and visible support throughout the change journey

• Measure and report on change effectivenessusing analytics and metrics to track adoption rates,identifygaps, and continuously improve change interventions based on data-driven insights

Required Qualifications:

• Provenexperience in change management, with demonstrable success leading complex change initiatives across diverse organizational environments

• Advanced certification in change management methodologies (e.g.,ProsciCertified Change Practitioner, APMG Change Management, or equivalent)

• Experience managing change during periods of organizational transformation and uncertainty, with proven ability tomaintainmomentum and engagement

• Proven ability to influence stakeholders at all levels, including senior leadership, with strong executive presence and credibility

• Strong understanding of change management principles, methodologies, and tools, includingproficiencywith modern technologies such as AI-powered analytics platforms and collaboration tools

• Experience developing and implementing comprehensive change management strategies and plans across multiple workstreams and geographies

• Advanced communication and facilitation skills with the ability to translate complex concepts for diverse audiences and lead both virtual and in-person engagements

• Proficiencyin data analysis and visualization tools to measure change effectiveness and present insights to stakeholders

Preferred Qualifications:

• Bachelorsdegree in Business, Psychology, Organizational Development, or related field;Mastersdegree preferred

• 5-7 years of experience in change management

• Experience in the publishing or research technology industries, with understanding of academic and professional markets

• Knowledge of project management methodologies and how they integrate with change management practices

• Experience with global/matrix organizations and managing change acrossdifferent culturesand time zones

• Familiarity with AI tools for productivity enhancement, such as Microsoft Copilot, and experience using AI for content creation, data analysis, or process improvement

• Knowledge of agile methodologies and experience applying iterative approaches to change management