United States onlyAs Project Manager, you’ll own the planning and execution of product and solution implementations for our customers in the federal health space. You’ll lead the project team in achieving all contractual requirements, milestones, and deliverables for an implementation and ensure open communication and close coordination between the stakeholders, including the project team, partners, engineering and operations, customer, and end users.
You'll serve as the primary advocate for customer success throughout the implementation lifecycle, fostering deep partnerships with stakeholders including project teams, engineering, operations, customer leadership, and end users. Your focus will be on driving customer adoption, satisfaction, and long-term success rather than simply project completion.
As a trusted customer partner, you'll own the relationship throughout the implementation phase, providing transparent progress updates and success metrics to all stakeholders. You'll drive continuous improvement in our customer success processes and pioneer innovative approaches for rapidly delivering high-impact solutions that transform how customers operate and achieve their mission-critical goals.
Responsibilities:
- Manage program/project activities including scope, requirements, timelines, and communication plans with customer success metrics as the primary success criteria
- Deliver customer-centric implementations that prioritize user adoption, satisfaction, and business impact over traditional project metrics alone
- Provide continuous improvements to WellHive implementation processes based on customer feedback and success outcomes
- Facilitate strong customer relationships through regular success check-ins, feedback sessions, and strategic alignment meetings
- Provide transparent progress reporting focused on customer success milestones and value delivery
- Support organizational governance with a customer success lens and change management strategies that drive adoption
- Work collaboratively with third-party vendors and subcontractors
- Conducts follow up actions needed to resolve critical issues impacted work stream and program deliverables.
- Conducts/facilitates issue resolution meetings and/or sessions needed to mitigate or resolve project issues/risks
- Prepares detailed reports and summaries specific to time reporting, project estimates and reconciliation as needed. Prepares program/ project reports and summaries as needed.
- Effectively applies PM methodology and enforces project standards
Minimum Qualifications
- Bachelor’s Degree and 5+years of experience in Project Management or equivalent management experience
- Experience working with the Department of Veterans Affairs is a plus
- Ability to perform at a high level of effectiveness in a fast-paced environment, managing multiple competing priorities simultaneously
- Ability to work with Program/project sponsors, Executive sponsors, supervisor/manager and other members of section or department to promote a harmonious work environment
- Successful experience managing matrix and cross functional teams
- Vendor management experience
- Excellent problem solving and conflict resolution skills
- Excellent communications skills both written and verbal
