India onlyThis role is for one of the Weekday's clients
Min Experience: 10 years
Location: Remote (India), India
JobType: full-time
Requirements
What You’ll Do:
Be the strategic partner for key clients
- Serve as the primary point of contact and trusted advisor for top-tier accounts.
- Cultivate deep relationships by understanding client goals, offering strategic insights, and providing continuous value.
- Regularly engage in check-ins, strategic discussions, and solution-focused interactions to ensure client satisfaction and retention.
- Deliver not just service, but tangible impact that drives client success.
Drive account expansion, not just retention
- Identify growth opportunities within existing accounts, including untapped services or unresolved challenges.
- Proactively pitch relevant solutions and collaborate with internal teams to bring them to life.
- Leverage your Salesforce delivery expertise to recognize client potential and communicate in their language effectively.
Act globally, think locally
- Work with predominantly US-based clients, understanding their business context and ensuring alignment with their objectives.
- Hold a valid US visa and be open to quarterly travel for in-person relationship building and strategic discussions.
Ensure structure, clarity, and a client-first mindset
- Maintain detailed and updated account plans.
- Share actionable insights with leadership and align with delivery, pre-sales, and management teams to ensure successful engagements.
- Anticipate client needs and keep them at the forefront of all decision-making.
You’ll Thrive in This Role If You Have:
- 10+ years of overall experience, including 5–8 years in Salesforce delivery and account management.
- A proven track record in growing existing accounts and uncovering strategic opportunities.
- Solid understanding of Salesforce Clouds and their business applications.
- Excellent communication and storytelling skills, with the ability to influence stakeholders at all levels.
- A proactive, organized, and strategic approach to long-term client success.
- Experience with account growth strategies and planning frameworks.
- Cross-functional collaboration experience across sales, delivery, and pre-sales.
- A consultative and partnership-focused mindset.
Preferred Qualifications:
- Experience managing enterprise or multi-year global accounts.
- Familiarity with subscription or usage-based business models.
- Experience leading Executive Business Reviews (EBRs) or quarterly planning with C-level clients.
- Background in high-growth consulting environments.
- Track record of owning renewals, upsells, cross-sells, and account expansions.
Skills:
- Key Account Management
- Salesforce Platform & Cloud Expertise
- Strategic Client Engagement
- Relationship Management
- Business Expansion & Retention
