United States onlyWe are seeking an IT Operations Technical Support Engineer to provide technical-level support to vendors and internal stakeholders, including the build-out and support of new workflows. The role focuses on ensuring system reliability, efficient incident resolution, and continuous operational improvement.
Requirements
- Provide remote technical support to identify, troubleshoot, and resolve software and system issues.
- Access remote systems using tools such as PuTTY and WinSCP to retrieve logs, update files, and perform system-level diagnostics.
- Analyze system discrepancies and missing data by writing and executing SQL queries to identify root causes.
- Investigate and resolve complex issues through detailed log analysis and structured troubleshooting.
- Collaborate with development and engineering teams via the Jira ticketing system to resolve issues and implement permanent solutions.
- Maintain system stability and performance by performing cache updates and validating system consistency.
- Escalate unresolved or high-impact issues to appropriate internal teams with clear technical context.
- Identify and resolve software issues using Linux and AIX commands, SQL, and scripting languages such as Python.
- Manage and prioritize multiple open tickets concurrently to ensure timely and effective resolution.
- Automate repetitive operational and troubleshooting tasks across multiple POS systems to improve efficiency and reduce manual effort.
- Contribute to operational documentation and knowledge sharing to support consistent issue resolution.
