Live Chat Agent

At Kovix, we're on a mission to make professional invoicing accessible to every Roblox creator, no matter their experience level. We believe that creators deserve proper tools to manage their work, protect their time and grow with confidence. That means building a platform that is simple, reliable and built with the community in mind.

As a subsidiary of Vylix Group, we operate within a culture shaped by four core values that guide everything we do.

People First means our team and our users are always at the centre of every decision we make. We listen, we care and we build with the people we serve in mind.

Better United reflects our belief that collaboration drives better outcomes. Whether across the Vylix Group or within the Kovix team itself, we work together, support one another and grow as one.

Think Big is the standard we hold ourselves to. We do not settle for the minimum. We push for solutions that are ambitious, creative and built to last.

Truly Green is our commitment to operating responsibly and sustainably, considering the broader impact of what we build and how we work.

Joining Kovix means being part of a team that takes its work seriously while staying grounded in the values that make Vylix Group what it is. We are a remote, community-driven team and we welcome people who are passionate, proactive and ready to make a difference

Tasks

As a Live Chat Agent for Kovix, you will play a vital role in ensuring our users receive fast, friendly and accurate support. You will be the face of Kovix to our community, helping creators get the most out of the platform and resolving issues with professionalism and care.

Your main responsibilities may include:

• Respond to live chat enquiries in a timely and professional manner
• Assist users with account setup, invoice creation and payment queries
• Guide users through Kovix features including line items, AI tools and Pro plan functionality
• Escalate complex or unresolved issues to the appropriate team member
• Identify and troubleshoot common platform issues reported by users
• Maintain a positive, welcoming tone that reflects our People First value
• Stay up to date with Kovix features, updates and policies
• Gather user feedback and relay it to the wider team

Requirements

Applicants should have fluent written English and the ability to communicate clearly and professionally in a live chat environment. A reliable internet connection, a PC or laptop and the ability to commit to an agreed weekly schedule are essential. You should have a good understanding of Roblox and the creator community, and be comfortable working independently as part of a remote team. The minimum age for this role is 14 years.

Previous experience in customer support or live chat is desirable but not essential. Familiarity with Kovix, Google or UK GDPR principles would be an advantage, though full guidance will be provided.

All applicants must be willing to uphold our core values and conduct themselves professionally when representing Kovix at all times.

Benefits

As part of the Kovix team, you will have access to a range of benefits that reflect our commitment to valuing the people who make our platform what it is.

All team members receive a complimentary Kovix PRO plan, giving you full access to every feature on the platform. You will also be eligible for our profit sharing scheme, meaning that as Kovix grows, so do the rewards for the people who helped build it. We also love to show appreciation for our team through surprise company gifts such as Discord Nitro, because we believe that going the extra mile should never go unnoticed.

We are always looking for passionate, dedicated individuals who share our vision of empowering the Roblox creator community. If you believe you are the right fit for this role and are ready to be part of something exciting, we would love to hear from you.

We ask that all answers in this application are written in your own words. While we embrace AI as a tool within our own platform, we want to get to know you, how you think and how you communicate. Applications that appear to have been written entirely by AI may be disqualified, so please keep it honest and keep it you.

Kovix is a subsidiary of Vylix Group Ltd, registered in England and Wales. We are an equal opportunities employer and welcome applications from all backgrounds.