Technical Support Engineer

Job Title: Technical Support Engineer
Location: Remote, UAE
Job Type: Full-Time
Experience Required: 2 to 5 years
Eligibility: Male/Female both can apply

Role Description

We are seeking a Technical Support Engineer to provide high-quality technical assistance for software platforms, internal systems, and user-facing technology issues. This role focuses on troubleshooting, issue diagnosis, escalation coordination, customer or user support, and maintaining strong service responsiveness. You will work with product, engineering, and operations teams to resolve problems efficiently and improve the overall support experience. This role is ideal for someone who is technically capable, service-oriented, and comfortable handling a mix of functional and technical support scenarios.

Key Responsibilities

Investigate and resolve technical issues raised by users or clients
Troubleshoot application behavior and configuration problems
Escalate complex issues to engineering teams when needed
Maintain support cases, notes, and resolution records
Improve support workflows and knowledge documentation
Communicate clearly with technical and non-technical users
Support release validation and issue follow-up

Required Skills

Technical support
Troubleshooting
Communication
Ticket handling
Documentation
Service mindset
Problem solving
Coordination

Technical Support Engineer