Customer Success Executive

Job Title: Customer Success Executive
Location: Remote, Philippines
Job Type: Full-Time
Experience Required: 2 to 5 years
Eligibility: Male/Female both can apply

Role Description

We are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment.

Key Responsibilities

Manage ongoing customer relationships after onboarding
Support adoption, engagement, and account health
Identify customer issues and coordinate internal solutions
Conduct follow-ups, check-ins, and service reviews
Track customer feedback and support improvement actions
Maintain customer records and success metrics
Help improve retention and satisfaction

Required Skills

Customer relationship management
Strong English communication
Problem solving
Account coordination
Professionalism
CRM familiarity
Time management
Service mindset

Customer Success Executive