United States onlyAbout the Role
We’re looking for a hands-on systems engineer with a strong Windows and Microsoft SQL Server background to keep our customer environments healthy, performant, and secure. You’ll troubleshoot complex issues across OS, database, network, and application layers, own deployments and upgrades, and collaborate closely with Product, Dev, and Support. This role suits someone who loves learning, thrives in a fast-paced environment, and is comfortable handling occasional off-hours incidents and maintenance windows.
About the Company
We are an east coast-based technology firm providing cutting-edge software to our customers. We are at an incredible inflection point of growth, conducting a confidential search for an exceptional leader for our Customer Success & Support team.
Summary of Role & Responsibilities
The IT Operations/Infrastructure Operations Engineer is responsible for:
- Own application operations for our software for hosted customers: installs, upgrades, configuration, and break/fix.
- Design and scale environments: help evolve our hosted architecture to support growth, performance, and resilience; contribute innovative ideas to simplify operations and improve scalability.
- Troubleshoot end-to-end: Windows Server, SQL, IIS, event logs, TLS/certificates, DNS, firewalls, networking, and app-level logs.
- Administer SQL Server: backup/restore, performance tuning, security, and maintenance jobs.
- Deploy & release: plan and execute customer rollouts; script repeatable installs with PowerShell/Ansible; validate, and document changes.
- Monitor & improve reliability: build dashboards/alerts, capacity plans, and runbooks; drive root-cause analysis and preventive actions.
- Customer engineering: join escalations from Support, engage on calls, and write clear KBs/postmortems.
- Security & compliance: manage least-privilege access, patching, vulnerability remediation, certificate lifecycle.
- Network & firewall support: VPNs, site-to-site tunnels, NAT, ACLs, WAF/load balancers; packet capture and analysis when needed.
- Collaborate cross-functionally: partner with Developers to reproduce issues, interpret stack traces, validate fixes, and improve observability.
The ideal person for this role will have demonstrated the following abilities and traits:
Required Qualifications
- 5+ years administering Windows Server in production (AD/Group Policy, DNS, DHCP, IIS, Windows services, Task Scheduler, PerfMon/Event Viewer).
- Strong Microsoft SQL Server experience (T-SQL, performance tuning, backups/restore, HA/DR concepts, security/roles).
- Networking & firewalls fundamentals: TCP/IP, subnetting/VLANs, VPN (IPsec/SSL), NAT, routing basics, TLS/PKI, and practical firewall rule management.
- Scripting/automation with PowerShell or Ansible and comfort with CLI tools.
- Production troubleshooting mindset: hypothesis-driven debugging, clear incident communication, and bias for action.
- Customer empathy and excellent written/verbal communication; ability to translate technical issues into business impact.
- Willingness to work off-hours for scheduled maintenance windows.
Other Skills
- Public Cloud Operations (Azure preferred): compute, storage, networking, monitor/log analytics.
- Observability: experience with DataDog, Grafana, Zabbix, Windows Event Forwarding, Sysmon, or similar monitoring and observability tools.
- Web stack: IIS, URL rewrite, reverse proxying, load balancing, HTTP/HTTPS internals; tools like Fiddler/Postman/cURL/Wireshark.
- Virtualization: Hyper-V/VMware/Nutanix; network, compute, storage performance basics.
- Security: MFA/SSO (SAML/OIDC), ADFS/Entra ID, hardening/benchmarking (CIS), EDR/AV operations, Okta, Microsoft 365.
- Certifications: Microsoft (Windows/SQL/Azure), Network+/Security+, or vendor firewall certs (Fortinet/Palo Alto) are a plus.
What we offer
- A collaborative work environment in a values driven team
- Competitive salary and benefits, including health, dental, vision insurance
- HSA and FSA options
- Paid vacation and sick time
- 401(k) plan with matching contributions
- Employer paid short term and long-term disability insurance and group term life insurance
- Access to our EAP (Employee Assistance Program)
- The opportunity to support our mission of making a better future one community at a time
This role supports later-day operational coverage. Standard hours are 10:00 AM–7:00 PM Eastern Time. Applicants whose local time zone naturally aligns with these hours are preferred.
Our company is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
We maintain a drug-free workplace.
Equal Employment Opportunity
Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status.
Vision Government Solutions maintains a drug-free workplace.
