Client Care Agent

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We bring this to life through three promises: Our People Promise – To be a great place to work. Our Customer Promise – To deliver world-class veterinary care, locally. Our Sustainability Promise – To be a force for good.

Requirements

• High school diploma is required
• Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required
• Excellent verbal and written communication skills are a must
• Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp)
• Strong problem-solving capability and ability to manage time effectively
• Ability to connect with people in a genuine, friendly and compassionate manner