Senior Systems Administrator

We are currently seeking a technical Systems Administrator to work within the engineering team to serve the companies growing client base. Will have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments.

Based in : Nottinghamshire

Permanent : At least 3 days in the office with flexible hybrid working.

Responsibilities:

• Analyse and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network.
• Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause.
• Ability to handle diverse computing environments in a wide cross section of business environments.
• Develop client standards based on our best practices and document as well as evaluate needs across client base.
• Troubleshoot and research server level issues and network level issues independently.
• Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues.
• Resolution of incidents related to, but not limited to the following:
• Mail Application/Office 365 issues
• Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules
• Troubleshooting Assessment of backup/disaster recovery solutions to ensure data retention and uptime
• Client/Server Connectivity issues (per SOP)
• Data restores both at the individual file level and company wide
• Remote Access incidents (Citrix and Terminal Services)
• Any Incidents escalated from Systems Engineers
• Excellent problem solver; able to prioritize and coordinate between tasks

Requirements:

• 6 years desktop and/or server support experience
• Self-motivated, has ability to work independently and in a team environment
• Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers
• Experience troubleshooting network configuration and hardware issues
• Experience troubleshooting server hardware issues
• Knowledge and experience with Microsoft Server and Workstation Technologies
• Knowledge and experience with Office 365 and Azure
• Excellent written and oral communication skills
• Ability to articulate technical information and convey to non-technical people
• Excellent customer service skills
• Ability to follow previously documented process while notifying management of variables that have not been clarified
• Available to work after hours when necessary or for on call rotation if applicable

Please get in touch for full details