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Vero NetworksVN

IT Service Desk Engineer

Vero Networks is a telecommunications firm that builds and operates fiber optic networks, providing high-speed internet and data connectivity to schools, businesses, and homes, with a focus on serving underserved communities.

Vero Networks

Employee count: 201-500

Salary: 50k-70k USD

United States only

The IT Service Desk Engineer provides essential technical support for a primarily remote team within a U.S.-based organization. The role focuses on managing end-user systems, maintaining network infrastructure, and providing troubleshooting and support for hardware and software. Strong customer service skills and a proactive problem-solving approach are essential.

Requirements

  • 3+ years of IT helpdesk or service desk experience
  • 2+ years of hands-on experience building and troubleshooting desktops/laptops
  • Experience with Azure Active Directory (Entra ID) / Microsoft 365 user management
  • Strong knowledge of Windows 11 and Microsoft Office applications
  • Experience supporting collaboration tools like Microsoft Teams and Google Meet
  • Comfortable working with ticketing systems and remote support tools

Benefits

  • Paid Life Insurance
  • medical plans
  • PTO
  • holidays
  • Dental and vision options
  • 401(k) with match

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 50k-70k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Vero Networks

Learn more about Vero Networks and their company culture.

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Vero Networks is a telecommunications company dedicated to designing, building, and managing fiber-optic network infrastructure. The company was established to address the critical need for reliable and affordable broadband in unserviceable and underserved communities across the United States. Its core mission is to eliminate the digital divide by providing high-quality, fiber-to-the-premises (FTTP) solutions to a diverse range of customers, including residential homes, K-12 schools through the E-Rate program, government entities, enterprises, and wireless carriers. Vero Networks operates under several brand names, including Vero Fiber, Clearnetworx, and Deeply Digital, to deliver its services nationwide.

The company's vision extends beyond simple connectivity. Vero strives to be an active partner in the communities it serves by creating local jobs, supporting local initiatives, and enhancing the technological capabilities of schools and rural healthcare facilities. A significant focus of its operations is on building private networks for school districts, enabling them to utilize digital educational tools and resources effectively. The leadership team comprises seasoned professionals with extensive experience in the telecommunications and fiber industries, many of whom were instrumental in the growth of major industry players like Zayo Group. Vero's strategy involves not only building new infrastructure but also leasing fiber capacity from wholesale carriers to deploy customized networks. The company has undertaken numerous significant projects, including expanding its network to U.S. military bases to improve connectivity for service members and their families, and deploying advanced fiber networks in various states to support data centers and community-wide broadband access.

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Vero Networks

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Vero Networks hiring IT Service Desk Engineer • Remote (Work from Home) | Himalayas