Associate Implementation Manager

COMPANY DESCRIPTION:

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 370 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning.

Veracross is five product brands in one global tech company

• Veracross SIS is a one-person, one-record school management platform
• Magnus Health provides cloud-based Student Health Record (SHR) solutions
• Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.
• Epraise incentivizes student well-being and connects teachers, students, and families.
• Firefly provides an online learning space for students and teachers

ROLE SUMMARY:

An Associate Implementation Manager leads successful implementations of the Veracross software products through strong understanding of the Veracross software package, excellent project management skills, and effective communication (written and verbal). Projects are executed on time and on-budget, while fostering trusting relationships with implementing clients. It is expected that Associate Implementation Managers will closely collaborate with senior team members to execute successful implementation projects.

JOB RESPONSIBILITIES:

• Guide customer implementation projects across one or more Veracross products. The process may include:
• Department discovery: working with each implementing department to understand their workflows and needs.
• Platform transition options consulting: Discovery-infused platform setup options presented, demoed, revised, and finally agreed upon.
• Orchestrate successful change management, where tailored configurations are office-tested, revised, approved, and deployed.

• Department workflow consulting: Model and document the ways the school's different departments will use the Veracross product(s) across their first operational year.

• Develop, coordinate, and execute project plans, task schedules, and resource activities to ensure on-time and effective project delivery

• Lead direct training engagements for multiple school departments, and ensure school personnel completed required self-paced trainings

• Collaborate with internal stakeholders to ensure all phases of the implementation are executed as necessary (for example: Implementation Engineers for system configuration and data migration)

Requirements

• 4-year college degree or equivalent experience

• Excellent written and oral communication skills to include comfort with public speaking, presentation delivery, etc.

• Ability to make complex decisions and recommendations under limited direction and using a high degree of initiative and independent judgement

• Ability to learn complex, enterprise level software systems at a level that supports teaching others

• Ability to multi-task in a fast-paced environment

• Problem-solving skills with ability to perform root cause analysis

• Ability to travel up to 15% of the time
• Authorized to work in the United States

Benefits

• 3 weeks of vacation per year
• 14 paid holidays per year (including the week off between Christmas and New Year's Eve)
• 56 Hours of paid sick leave annually
• Top tier benefits -
• Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed)
• Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits

Salary at Veracross is determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. The compensation range for this position is $65k to $75k (annualized USD) in addition to potential bonus.

We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.