United States onlyVeeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Success Engineer – VDP & Cloud, Center of Expertise
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. You will partner with Customer Success Engineers (CSEs) and Account Executives (AEs) to drive customer outcomes around the Veeam Data Platform (VDP). You’ll lead readiness checks, data modeling, and risk conversations with CISO/CIO stakeholders, while monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to optimize posture and identify expansion opportunities.
What You’ll Do
- Run readiness checks and lead data modeling to validate solution design and accelerate decisions.
- Monitor attack surfaces and vulnerabilities (including DRMM scoring), track telemetry or recurring inspection signals, report trends, and capture potential health checks.
- Identify and articulate expansion opportunities; review consumption trends and schedule checkpoint reviews (with or without AE coordination).
- Engage CISO/CIO stakeholders for risk, status, and opportunity discussions; synthesize inputs from account health and CSE-led QBRs.
- Support AEs on in-depth VDP technical topics and expansion motions; influence roadmap priorities with CSE counterparts.
- Operate as a pooled resource covering Enterprise and Commercial-Named accounts (generally $100K+ ARR), typically at a 1 Success Engineer to 6–8 CSE coverage ratio.
- Note: Not the primary owner for Onboarding motions nor directly responsible for Renewals
- Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value
- Assist with the continued education and enablement of colleagues with ongoing product changes and technology advancements
- Work closely with internal Product Management to provide customer feedback and articulate feature requests
What You’ll Bring
- Experience with and deep level understanding of Veeam products and/or similar technologies/backup methodologies
- Experience with and deep level understanding of virtualization technologies such as VMware and Hyper-V
- Industry-based experience in storage, network and/or cloud-based technologies strongly desired
- Experience working with monitoring tools and frameworks strongly desired
- Experience in data life-cycle management strongly desired
- Knowledge of deployment of software solutions into complex environments
- Excellent verbal and written communication skills; must be able to articulate technical concepts in writing as well as present to groups in person or remotely
- Demonstrated ability to engage CISO/CIO stakeholders on risk, resilience, and modernization roadmaps.
- Hands-on experience with solution design, POCs, telemetry monitoring, and maturity modeling (DRMM familiarity is a plus).
- Strong communication, stakeholder management, and cross-functional collaboration skills.
- VMCE certification (can be completed after joining)
- Other Industry relevant professional certifications are desirable
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; advanced degree is a plus.
- Ability to adapt to changes in roles and responsibilities
What you'll get
- Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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