Performance Lead, Care Delivery

Join a fast-growing healthcare organization and own the metric that drives patient visit completion.

• Role: Performance Lead, Care Delivery
• Location/Type: Remote (US) • Full-time
• Pay: $120,000–$150,000 base DOE
• Schedule: Standard business hours • Cross-functional collaboration

What you’ll do

• Own visit completion performance across care delivery operations
• Analyze booking-to-completion conversion trends using operational data
• Identify preventable loss drivers and prioritize highest-impact fixes
• Partner across clinical ops, workforce, and member engagement teams
• Use AI tools to accelerate analysis and intervention design
• Build scalable processes that improve completion outcomes
• Present findings and action plans to executive leadership

Must-haves

• 5–8 years healthcare performance improvement experience
• Clinical operations or member engagement background required
• Proven success improving patient visit or care delivery metrics
• Strong SQL and advanced spreadsheet skills
• Daily hands-on use of AI tools for analysis workflows
• Experience influencing teams without direct authority

Nice to have

• Fast-growth healthcare environment experience
• Workforce management or scheduling operations exposure
• Experience presenting to VP-level stakeholders

Perks & pay

• Pay: $120,000–$150,000 base DOE
• Health, dental, and vision benefits
• PTO and paid holidays
• Fully remote US-based role
• High ownership with executive visibility

Schedule & setup

• Remote within the United States
• Cross-functional work across multiple operational teams
• Heavy data and operational analysis focus
• AI-enabled workflow environment

Your work directly improves patient visit completion at scale.
You’ll own a business-critical metric and help shape how care delivery operates nationwide.

This role fits operators who move fast, solve messy problems, and drive change without waiting for permission.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

Apply Today to own a high-impact healthcare performance metric inside a rapidly growing care delivery organization.