Overview
UPSTACK is the leading full-service technology advisory firm, transforming how businesses design, source, implement, support, and optimize IT infrastructure. Clients benefit from decades of expertise, enhanced support, and UPSTACK’s proprietary technology—delivering faster deployments, cost savings, and streamlined access to critical solutions.
Our expertise includes: data center colocation, network connectivity, SD-WAN, unified communications, cloud contact center, CX-AI, private/public cloud, security, mobility, business continuity, and IoT.
Under the leadership of Founder and CEO Christopher Trapp, UPSTACK is committed to exceptional customer experiences, serving 6,500+ clients—from SMBs to enterprises—and managing over $550M in annual technology spend across industries.
About the Role
We are seeking a Supplier Relations Manager to lead and deepen partnerships with our Suppliers and Technology Service Distributors (TSDs). This role is critical to ensuring high performance, operational alignment, and strategic value across our supplier ecosystem. You will collaborate closely with cross-functional teams—including Sales, Marketing, Operations, and Enablement—to ensure partners deliver scalable, high-quality solutions that support our growth and transformation strategy.
This is a high-visibility role ideal for someone who thrives on relationship building, operational precision, and driving innovation through partner ecosystems.
Key Responsibilities
- Build, maintain, and strengthen relationships with key Suppliers and TSDs.
- Act as the primary liaison between internal teams and suppliers for both operational and strategic priorities.
- Collaborate with suppliers on promotional offers and partner programs; ensure timely and clear internal communication.
- Support planning and execution of supplier-aligned go-to-market (GTM) marketing initiatives.
- Identify performance gaps across Sales, Marketing, Support, and Operations; recommend solutions to improve supplier impact.
- Conduct regular business reviews and performance audits to ensure supplier quality, innovation, and cost-efficiency.
- Own the collection, organization, and ongoing update of supplier/TSD data—services, territories, contacts, and processes—within the Enablement Hub.
- Ensure visibility of supplier Market Development Funds (MDF) and incentive programs.
- Track and manage MDF usage and incentive credits across the organization.
- Align internal sales efforts to supplier priorities, strategies, and promotions.
- Participate in the vetting and onboarding of new suppliers.
- Lead cost-optimization initiatives without compromising quality or delivery timelines.
- Drive supplier innovation and continuous improvement to support future business strategies.
- Coordinate supplier-led trainings, meetings, and knowledge-sharing sessions.
- Support marketing campaigns and supplier-sponsored events.
Education
- Bachelor’s degree in Business, Communications, Operations, or related field—or equivalent experience.
Required Qualifications
- 3+ years in supplier management, channel management, or partnerships.
- Strong communication, negotiation, and relationship-building skills.
Additional Requirements
- 4+ years of experience in the telecommunications industry.
- 3+ years working with the Indirect Channel (partner distribution, TSDs, or channel operations).
- Familiarity with project management methodologies and solution development cycles.
Salary Range
Employees new to UPSTACK typically come in at the start of the pay range. UPSTACK focuses on providing a simple and transparent pay structure, which is based on a variety of factors, including location, experience, and job-related skills.
The salary for this role ranges from $100,000 to $110,000 per year + participation in our annual bonus incentive.
Closing
UPSTACK is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, UPSTACK will consider employment for all qualified applicants.
UPSTACK is committed to providing reasonable accommodations to individuals with disabilities as required by applicable law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations will be evaluated on a case-by-case basis and provided unless they impose an undue hardship on the organization.
At this time, UPSTACK will not sponsor a new applicant for employment authorization for this position.
We endeavor to make the application process accessible to all applicants. If you would like to contact us regarding accessibility and/or need assistance completing the application process, please contact us at recruiting@upstack.com.
United States
