Educational Case Manager

This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills, required.

Overview of the Position

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families

Case Management and Compliance

• IEP/504 Oversight: Expertly implement and monitor IEP/504 accommodations, ensuring all educational supports are legally compliant and tailored to individual student needs.
• Quality Assurance: Audit instructional plans for rigorous alignment with state standards and specific IEP goals to ensure high-quality service delivery.
• Documentation & Reporting: Streamline check-in systems between families, schools, and service providers to maintain transparent communication and updated student records.

Instructional Leadership & Clinical Coaching

• Specialized Consultation: Act as a subject matter expert in SPED strategies, providing targeted coaching on Autism, ADHD, ELL, and behavioral interventions.
• Pedagogical Frameworks: Champion evidence-based practices including UDL (Universal Design for Learning), RTI/MTSS, and multisensory instruction across the caseload.
• Professional Development: Facilitate monthly coaching cycles, including observations and feedback loops, to elevate the standard of care and celebrate milestone achievements.

Onboarding & Provider Management

• Provider Readiness: Lead the onboarding and training of educational staff, ensuring they are proficient in navigating complex curricula, assessments, and individualized Learning Plans (LPs).
• Gradual Release Modeling: Conduct demo sessions using the "I Do, We Do, You Do" framework to mentor staff on effective student engagement and lesson execution.

Resource Development & EdTech Integration

• Resource Architecture: Build and manage a "Virtual Resource Hub," including SPED toolkits, progress-monitoring instruments, and planning templates.
• Systems Optimization: Enable and troubleshoot educational technology (e.g., ReadWorks, Boom Cards) through the creation of "one-pager" guides and video tutorials for stakeholders.

Data-Driven Decision Making

• Progress Monitoring: Utilize assessment data to establish baselines, set SMART goals, and track student mastery over time.
• Strategic Intervention: Analyze data trends to adjust support systems and ensure students are consistently meeting their developmental and academic benchmarks.

Requirements

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial but not required
• Proficient in Microsoft Office and Google applications

Benefits

Fully Remote!

PTO

Etc.