Client Support

• Zoho Management: Configure, customize, and maintain Zoho applications, troubleshoot issues, and collaborate with Zoho support teams as needed.

• SOP Creation: Develop and update detailed Standard Operating Procedures (SOPs) and training manuals to streamline processes.

• Client Management: Serve as the primary IT point of contact for the team, resolving issues, and ensuring a 5-star customer experience.

• IT Support: Handle various IT tasks beyond Zoho, including general troubleshooting and system performance monitoring.

• Data Management: Maintain accurate data and documentation for IT and administrative tasks.

• Customer Feedback: Conduct post-service surveys and follow up for client reviews and testimonials.

Requirements

• 2+ years of experience in IT support or a similar role.

• Strong expertise with Zoho applications.

• Excellent problem-solving and communication skills.

• Ability to create and maintain documentation and knowledge bases.

• Strong organizational skills and attention to detail.

• Commitment to providing outstanding customer service.

Benefits

Why Join TSP Contracting?

• Opportunity to work in a collaborative and client-focused environment.

• Competitive compensation and growth opportunities.

• Be part of a team that values innovation and process improvement.