Executive Assistant (CS Support)

Job Overview

We’re looking for a highly organized and proactive Executive Assistant to support multiple executives within a fast-paced ecommerce brand. This role combines executive support, customer service coordination, and operational assistance, making it ideal for someone with strong communication skills, excellent time management, and the ability to multitask effectively in a UK-aligned remote environment.

Core Tasks:

• Monitor multiple inboxes to triage and respond to client questions and concerns
• Manage a calendar including scheduling, meetings, and travel arrangements
• Serve as a contact between employees, clients, and external partners
• Prepare/ edit correspondence, communications, presentations, reports, and other docs
• Coordinate meetings, set agendas, take minutes, and prepare follow ups / action items
• Perform other ad-hoc tasks with limited instruction as needed
• Build out role-related SOPs and FAQs for faster and more accurate responses
• Monitor inbox to assist customers, answer questions, and escalate issues when needed
• Troubleshoot issues with account support
• Handle customer inquiries with a <1 hour SLA time
• Gather product knowledge to properly educate customers

Must-Haves:

• 3+ years' experience in an EA or admin role covering multiple executives
• Experience in a Customer Service-related role
• Exceptional verbal and written English communication skills
• Experience using notetakers and AI tools to create documentation
• Strong organizational and planning skills
• Excellent time management skills and ability to multitask and prioritize
• Ability to work full-time UK aligned hours

Nice-to-Haves:

• Background working in ecommerce (preferably a consumables / supplements brand)
• 1+ year's experience with professional helpdesk tool like Gorgias (or similar)
• Event planning experience (organizing corporate events, conferences, workshops, etc)