United States onlyWe are seeking an experienced Project Director to serve as the operational backbone of a multi-year virtual training. Working with a small team of facilitators and producers, the PD will own end-to-end coordination from scheduling and logistics to client communication and compliance tracking.
This is a high-trust, high-visibility role suited to someone who is proactive, detail-oriented, and comfortable operating as a key point of accountability in a lean professional services environment.
Key Responsibilities
Schedule Management
- Develop and maintain a master schedule for 35–40 annual virtual training sessions across multiple participant tracks
- Coordinate facilitator and producer availability, ensuring coverage and contingency plans for each session
- Track contract milestones, renewal timelines, and deliverable deadlines
- Monitor session volume actuals against projections and flag variances early
Client Relationship & Communication
- Serve as a primary operational contact for the client on scheduling, logistics, and day-to-day coordination
- Prepare agendas for client planning meetings and document decisions and action items
- Coordinate timely submission of post-session summary reports covering attendance, engagement, feedback, and improvement recommendations
- Escalate issues promptly and always arrive with a proposed solution
Internal Team Coordination
- Manage onboarding logistics for facilitators and producers, including platform access and session briefings
- Maintain shared trackers for session assignments, completion status, and reporting
- Support compliance tracking — insurance renewals, regulatory rate updates, data security documentation — throughout the engagement
Quality & Continuous Improvement
- Aggregate post-session feedback and surface trends for quarterly planning discussions
- Maintain organized records of all session materials, reports, and client correspondence
- Identify process gaps and propose operational improvements to strengthen delivery quality over time
Qualifications
Required
- 3+ years of project management experience in professional services, consulting, training, or a related field
- Demonstrated success managing virtual service engagements with external clients
- Proficiency with project tracking tools (e.g., Asana, Monday.com, Smartsheet, or equivalent)
- Strong written and verbal communication skills — comfortable liaising directly with institutional stakeholders
- Ability to manage multiple concurrent workstreams independently
- Proficiency with Zoom and virtual collaboration platforms
Strongly Preferred
- PMP, CAPM, or equivalent project management certification
- Experience supporting engagements in higher education, government, or nonprofit sectors
- Familiarity with training program operations or professional development delivery
- Experience tracking contract compliance requirements (insurance, regulatory rates, data security)
- University training coordination experience.
A Plus
- Background in adult learning, instructional design, or workforce development
- Experience supporting competitive procurement or government contract environments
Who Thrives Here
- Detail-oriented without losing sight of the big picture
- A self-starter who surfaces problems before they become crises
- Collaborative and client-focused, with a calm, professional presence
- Committed to excellence, equity, and continuous improvement
