United States onlyThe Contact Center Solutions Architect will play a critical role in shaping and implementing our technology strategy, designing scalable, efficient, and cost-effective solutions for Genesys Cloud, Salesforce, Google Cloud Platform, Amazon Web Services, and related technologies.
Requirements
- Design, implement, and maintain the contact center platform
- Develop solutions along the development lifecycle
- Understand advances and changes in technology landscape and work directly with technology partners
- Collaborate extensively with internal stakeholders
- Provide tier 3 support to troubleshoot and resolve complex issues
Benefits
- Comprehensive health coverage
- Mental health resources
- 403(b) retirement plan with a 3% employer match
- Generous paid time off and company holidays
- Employee Assistance Program (EAP)
- Remote work flexibility
GB and US only