Patient Revenue Cycle Senior Coordinator

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Job Title:

Department:

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service, both internal and external, while processing authorization requests to insurance carriers efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with Revenue Cycle is to ensure the collection of net accurate, timely, revenue for services rendered.

Position Summary

The Patient Access Coordinator 3 implements and supports the mission, values, standards, policies and procedures of The Ohio State University Wexner Medical Center (OSUWMC). The PAC-3 provides exceptional customer service while ensuring the financial viability of OSUWMC. The PAC-3 functions within the multidisciplinary team to secure complex pre-authorizations and prevent / appeal clinical denials. The job requires the utilization of clinical knowledge to interpret and apply medical necessity guidelines to determine appropriate services. The role requires the PAC-3 to become subject matter experts (SME) for insurance carriers as well as governmental payers.

This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding insurance benefits, and authorizations. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and customers by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicate regularly with clinical team, medical staff and other team members within the product/service line to ensure customer and department needs are met. The precertification department uses a variety of tools and communication methods to obtain authorization and must be able to determine the most appropriate method of contact. This includes but is not limited to electronic transactions, numerous web portals, phone calls and faxes. Flexibility and continuous ability and willingness to learn new technology as it becomes available are essential. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Minimum Qualifications

Required: Per CCS Class Specs: High School Diploma or GED preferred. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Career Roadmap:

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle Services

CAREER BAND: Individual Contributor - Technical

CAREER LEVEL: T3

Additional Information:

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Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.