Sr Consultant Specialized Claims

The Sr Consultant Specialized Claims is a senior claims expert responsible for managing the most complex and high-exposure specialized claims across the country. This role provides strategic oversight, expert guidance, and technical consultation, often involving field investigations and collaboration with internal and external stakeholders.

Requirements

• Typically requires 12+ years of professional liability or complex claims experience.
• Bachelor’s degree or equivalent experience required; JD and/or industry designations preferred.
• Expert-level knowledge of applicable statutes, regulations, and case law for high-complexity claims with significant financial risk.
• Advanced technical expertise in specific lines of business or industry segments.
• Recognized authority in negotiation and claims resolution; able to shape best practices and resolve the most complex claims.
• Demonstrated ability to interpret and execute policies and strategies from senior leadership.
• Strong written and verbal communication skills; able to handle sensitive issues and tailor messaging to diverse audiences.
• Skilled in empathetic communication and selecting appropriate channels for stakeholder engagement.
• Proven ability to mentor and coach staff; regularly supports skill development and compliance understanding.
• Makes informed, confident decisions independently; understands financial and strategic implications.
• Exercises sound judgment and strategic insight in evaluating complex issues and outcomes.
• Highly organized with strong time management skills; able to execute complex workflows and support others in developing these skills.
• Demonstrates adaptability in changing environments and evolving priorities.
• Cultivates collaboration and teamwork across departments and levels.
• Recognized authority in regulatory matters; expert in managing legal and reputational risks.
• Develops and implements empathetic customer service strategies; known for delivering exceptional service.
• Navigates digital tools efficiently to support claim handling and reporting.
• Core Capabilities: Analytical Reasoning, Customer Centricity, Digital Fluency, Persuasion and Influence, Professional Insurance Acumen, Planning and Execution.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)