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The DescartesTD

Technical Account Manager

Descartes is a global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance, and security of logistics-intensive businesses.

The Descartes

Employee count: 1001-5000

Salary: 45k-55k USD

Canada only

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Descartes is looking for a Technical Account Manager to drive product adoption, operational improvements, and long-term customer retention for mid-market customers. The role requires a strong technical expertise, communication skills, and analytical problem-solving abilities.

Requirements

  • 2+ years of experience in Account Management, Customer Success, Technical Support, or another client-facing role.
  • Experience in SaaS, logistics, supply chain, or transportation technology environments is an asset.
  • Experience managing multiple customer relationships and driving adoption of software solutions.

Benefits

  • Competitive compensation
  • Great benefits
  • Remote and flexible work hours

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 45k-55k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About The Descartes

Learn more about The Descartes and their company culture.

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At the heart of Descartes Systems Group is a mission to unite logistics-intensive businesses in commerce, fostering a culture of innovation, reliability, and customer-centricity. The company is built on the belief that by combining cutting-edge technology, powerful trade intelligence, and the extensive reach of its network, it can provide the most comprehensive cloud-based logistics and supply chain management solutions available. This commitment drives the team to continuously develop and deliver solutions that enhance productivity, improve performance, and ensure the security of their clients' operations. The culture at Descartes is one of collaboration and expertise, where experienced logistics professionals work hand-in-hand with technology experts to solve the complex challenges their customers face daily. This deep domain knowledge allows them to anticipate industry shifts and proactively develop tools that keep their clients ahead of the curve.

Descartes is dedicated to being a positive force in the communities where its employees live and work. The company encourages a spirit of giving and volunteerism, recognizing that its success is intertwined with the well-being of the global community. This sense of corporate citizenship is a core value, reflecting a broader commitment to making a positive impact beyond the logistics industry. Within the organization, there's a strong emphasis on personal and professional growth. Descartes invests in its employees through continuous learning and development programs, including internal and external training, to ensure they have the skills and knowledge to excel. The company fosters an environment of inclusion and respect, where diverse backgrounds and perspectives are valued as essential drivers of innovation and success. By empowering its people and supporting its communities, Descartes aims to build a sustainable and prosperous future for its customers, partners, and employees alike.

Employee benefits

Learn about the employee benefits and perks provided at The Descartes.

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Employee Assistance Program

Offers an Employee Assistance Program.

Dental Insurance

Comprehensive coverage for dental expenses.

Vision Insurance

Comprehensive coverage for vision expenses.

Performance-based bonuses

Eligibility for annual performance-based bonuses.

View The Descartes's employee benefits
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The Descartes

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