Customer Lifecycle & Experience Manager

Numida is hiring a Customer Lifecycle & Experience Manager to lead the development of customer experience across the organization, ensuring a coherent and understandable experience for customers across multiple products and journeys.

Requirements

• 5+ years’ experience in customer experience, operations, product, service design or customer lifecycle roles in a scaling organisation.
• Experience in fintech, lending, savings, digital products or multi-product customer journeys strongly preferred.
• Proven people leadership experience, including managing managers.
• Strong systems thinker able to connect frontline experience with product, credit and growth decisions.
• Comfortable analysing customer data, lifecycle metrics and behavioural trends.
• Experience working cross-functionally and influencing senior stakeholders.
• Experience improving processes in fast-moving environments.
• Comfortable using automation, tooling and AI-enabled workflows.
• Ability to work in ambiguity and help define how things should work.

Benefits

• Competitive salary
• Benefits aligned with experience
• Employee share options available, giving you ownership in Numida’s long-term success