Enterprise Production Admin

Our US Partner Client designs, sources, and manufactures branded promotional products, merchandise, apparel, and corporate gifts for major brands nationwide. Our sweet spot is making tangible branded products. As an agency, we also help customers with ecommerce solutions, creative graphic design services, and kitting and fulfillment projects.

As an Enterprise Production Admin, you will report directly to the Senior Production Specialist. This person will be a support role and part of our team of production specialists, who are responsible for managing orders in production successfully through to delivery. This role will support production and back of house operations for all company projects.

This is a full-time role, on a US shift and on a Work From Home set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Essential Responsibilities:

• Manage and respond to e-commerce email inboxes, addressing customer service inquiries and escalating issues when needed.
• Proactively troubleshoot issues using available resources to find resolutions.
• Maintain and update systems (Shopify, Liftoff) for accurate order, inventory, and customer data.
• Coordinate with clients to address and resolve customer service issues, providing clear communication and follow-up.
• Support the team with daily administrative tasks, such as managing email correspondence and processing manual orders efficiently.
• Collaborate with internal teams to resolve production, fulfillment, and shipping concerns, ensuring quick and effective solutions.

Minimum Qualifications:

• Possess a strong knowledge of the eCommerce space, including experience with Shopify I Liftoff
• Experience with project management tools (e.g., Asana, Trello, etc.) is beneficial
• Strong knowledge of Google Suite
• Strong attention to detail and ability to prioritize tasks
• Flexible and open to changes in tasks and assignments
• Excellent written and verbal communication skills in English
• Strong time management skills and the ability to work independently