Supply and Demand Planning Specialist

Synagie is an eCommerce company that provides end-to-end commerce enablement solutions. The Supply and Demand Executive plays a key role in driving operational excellence across the supply chain.

Requirements

• Manage inventory flow by coordinating deliveries, monitoring stock movements, and ensuring optimal inventory levels.
• Collaborate with logistics providers and internal teams to ensure smooth and timely inbound and outbound operations.
• Ensure all orders are processed within SLA and resolve outstanding or delayed cases promptly.
• Monitor PO inbound completion, backlog cases, cancellations, and customer return to maintain accurate stock positions.
• Handle disputes or claims related to missing parcels, unreceived returns, or failed deliveries with the necessary supporting documentation.
• Track and report operational KPIs, prepare weekly/monthly reports (inventory adjustments, claims, ageing, reconciliation), and highlight performance insights.
• Manage 3PL performance, conduct audits, track issues, and drive continuous improvement initiatives.
• Expedite and track deliveries between seller center and Synagie systems to ensure accurate fulfilment and system alignment.
• Identify operational or warehouse-related issues, perform root-cause analysis, and propose actionable improvements.
• Maintain effective communication with Customer Service, BD, Finance, Tech, and 3PL partners to ensure smooth daily operations.
• Support process improvement and business innovation initiatives to enhance operational efficiency.
• Perform other duties and projects as assigned by management to support business priorities.

Benefits

• Full-time employment
• Hybrid work setup