We're a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. As a Customer Experience Representative, you will be instrumental in providing support that connects Swyfft with its policyholders and agents.
Requirements
- Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat.
- Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents.
- Processing endorsements and cancelations for our agents and policyholders.
- Other miscellaneous projects and administrative duties as needed.
Benefits
- Medical, Dental, and Vision
- Short- and Long-Term Disability (Company Paid)
- Voluntary Long-Term Disability
- Employee Life & AD&D (Company Paid)
- Voluntary Employee, Spouse, and Child Life & AD&D
- Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
- 401K with a generous matching contribution and no vesting schedule
- 20 days of PTO annually (prorated based on hire date)
- Company Paid Holidays and 2 “Choose Your Own Holidays”
