Customer Experience Representative

We're a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. As a Customer Experience Representative, you will be instrumental in providing support that connects Swyfft with its policyholders and agents.

Requirements

• Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat.
• Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents.
• Processing endorsements and cancelations for our agents and policyholders.
• Other miscellaneous projects and administrative duties as needed.

Benefits

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”