Senior CRM Consultant - Microsoft Dynamics 365

SWATX Solutions is an IT consultancy established in 2017, specializing in comprehensive IT services for small and medium enterprises in Egypt.

SWATX

Employee count: 1-10

Mozambique only

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities

⁠ ⁠Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.
⁠ ⁠Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
⁠ ⁠Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
⁠ ⁠Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.
⁠ ⁠Work closely with stakeholders to gather business requirements and translate them into technical solutions.
⁠ ⁠Perform data migration, system upgrades, and performance optimization.
⁠ ⁠Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.
⁠ ⁠Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
⁠ ⁠Stay updated on Microsoft Dynamics 365 and Power Platform advancements.
⁠ ⁠Provide guidance and mentorship to junior team members.

Requirements

Qualifications & Skills

⁠ ⁠Bachelor’s degree in Computer Science, Information Technology, or related field.
⁠ ⁠5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement).
⁠ ⁠Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse.
⁠ ⁠Expertise in customizing forms, entities, business rules, workflows, and security roles.
⁠ ⁠Proficiency in C#, JavaScript, .NET, and SQL Server.
⁠ ⁠Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems.
⁠ ⁠Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus.
⁠ ⁠Familiarity with Agile (Scrum, SAFe) methodologies.
⁠ ⁠Excellent problem-solving and communication skills.
⁠ ⁠Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.

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About the job

Apply before

Nov 05, 2025

Posted on

Sep 06, 2025

Job type

Full Time

Experience level

Senior

Location requirements

Mozambique

Hiring timezones

Mozambique +/- 0 hours

About SWATX

Learn more about SWATX and their company culture.

View company profile

SWATX Solutions is an innovative IT consultancy that was founded in 2017, with its headquarters located in New Cairo, Egypt. The mission of SWATX is to offer transformative IT services and products tailored specifically for small and medium enterprises. The company emphasizes a multi-disciplinary approach to IT management, combining various consulting services under one roof, which enables clients to receive a comprehensive suite of solutions that address both their immediate challenges and long-term strategic aspirations.

Over the years, SWATX has expanded its services beyond traditional IT consulting. This includes IT outsourcing, project management, network implementation, and the development of specialized business management tools. Furthermore, they have also engaged in significant partnerships to enhance their capabilities in providing infrastructure and security solutions. The company's core philosophy revolves around continuous innovation and adaptation to the changing business landscape, which is reflected in their development of unique products aimed at facilitating the growth of their client base during their IT transformation journeys.