Director, Project Management Office

SIG is seeking an experienced, strategic, and hands-on Director, Project Management Office (PMO) to build, lead, and mature the Project Management Office within our ERP SaaS consulting division. Reporting directly to the Senior Vice President (SVP) of SaaS Delivery & Innovation, this leader will establish PMO structures, standards, governance, and best practices that elevate project delivery across SIG’s higher‑education focused ERP/SIS portfolio.

This role will oversee and support a team of Project Managers and Engagement Managers, partnering closely with delivery leaders, and executive stakeholders to strengthen delivery governance, ensure predictable outcomes, and elevate SIG’s project leadership capabilities. The ideal candidate will bring strong executive presence and be comfortable representing SIG in client facing presentations, executive briefings, and sales/demo conversations—helping translate complex delivery needs into clear, compelling narratives.

Key Responsibilities

PMO Leadership & Operational Governance

• Buid upon and mature SIG’s PMO, establishing scalable governance, frameworks, processes, and delivery standards.
• Define and maintain project delivery methodologies across seven key delivery types, tailored to Ellucian ERP & Solutions;
  • ERP/SaaS Consulting Engagements, Modernizations, Optimization & ERP to SaaS Migration Services
  • Strategic Advisory, Business Analysis Consulting & Road Mapping
  • Project & Program Management Services
  • Integration, Technical, Data & Reporting Services
  • Managed Services & Ongoing Support
  • Training & Organizational Change Management Engagements
  • Special Projects
• Drive a unified approach to project planning, risk/issue management, financial tracking, change control, and reporting.
• Establish KPIs, dashboards, and performance metrics to measure delivery health and project success across the portfolio.
• Partner closely with the SVP & COO to align PMO strategy with organizational growth, delivery model evolution, and operational maturity goals.

Team Support, Leadership & Development

• Lead, mentor, and develop Project Managers and Engagement Managers, ensuring clarity of expectations, continuous development, and strong engagement.
• Create a coaching and knowledge sharing environment that elevates delivery leadership capability across the team.
• Support talent planning, hiring, onboarding, and upskilling of project management staff to meet increasing delivery demand.
• Reinforce and model SIG’s culture; collaborative, humble, client centered, and rooted in longstanding higher education partnership

Delivery Excellence & Continuous Improvement

• Partner with delivery directors and functional leads to ensure enterprise grade delivery consistency across all engagements.
• Implement continuous improvement practices across planning, execution, financial management, and client communication.
• Improve project predictability, delivery efficiency, and client satisfaction by maturing PMO tools, templates, and standards.
• Lead structured portfolio reviews to identify systemic risks, delivery trends, and opportunities to improve outcomes.
• Support optimization of resource allocation in partnership with RMO, capacity modeling, and skills alignment with PMs and Engagement Managers.

Client Engagement & Relationship Management

• Serve as an escalation and advisory point for complex or at risk projects, ensuring issues are managed proactively and professionally.
• Build and maintain strong relationships with senior leaders across SIG’s higher education client base.
• Partner with sales, and delivery leaders to ensure project approaches, scopes, and estimates are aligned with PMO standards.
• Strengthen client trust through predictable, transparent, and disciplined delivery practices across ERP and SaaS engagements.

Cross Functional Collaboration

• Partner with Finance on project forecasting, margin optimization, and accurate reporting.
• Collaborate with Sales and Marketing to support proposals, solution design, and positioning of SIG’s SaaS/ERP delivery capabilities.
• Work closely with internal operations to anchor PMO processes within scalable systems as SIG grows.

Qualifications

Experience

• 9+ years of project management leadership within a consulting or technology services organization (higher education preferred but not strictly required).
• Proven experience building or maturing a PMO, including governance frameworks, methodologies, and delivery standards.
• Strong background in managing complex ERP/SaaS implementation projects.
• Demonstrated ability to lead and mentor Project Managers and Engagement Managers across complex portfolios.
• Experience with portfolio level reporting, KPI development, and operational performance measurement.
• Familiarity with midsized consulting business dynamics and change management.
• Experience working in a Private Equity–backed environment is a plus.

Skills & Competencies

• Highly structured, process oriented, and disciplined approach to managing large project portfolios.
• Strong communication skills and executive presence with the ability to influence senior internal and external stakeholders.
• Ability to drive standardization while maintaining SIG’s people first, relational culture.
• Exceptional problem-solving abilities with a proactive, improvement oriented mindset.
• High integrity, client centered orientation, and deep alignment with the mission of supporting higher education institutions.

Personal Characteristics

• Process driven yet empathetic and collaborative.
• Comfortable operating in a fast growing, evolving environment.
• Strong cultural steward who values SIG’s heritage and people.
• Strategic thinker with hands on execution capability.
• Willingness to travel on occasion (up to 25%).

Pay and Benefits

• The salary range is $140,000 -$170,000 + bonus
• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance