United Kingdom onlyWe're looking for a Support Engineer to provide technical support and advice to customers to resolve technical issues. This role is responsible for researching, diagnosing, and troubleshooting solutions to customer queries.
Requirements
- Technical degree or sufficient industry experience
- Current VMware VCP or similar technical certifications preferred
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Good understanding of computer systems, servers and other tech products
- Hands-on experience with Windows/Linux/virtualization environments
- Working knowledge of virtualization; specifically, VMware, Hyper-V and KVM.
- Familiarity with remote desktop applications (e.g. WebEx) and help desk software (eg. Zendesk)
- Experience with networking; TCP/IP, routing
- Experience with storage solutions
- Experience with HBAs/RAID and block based storage; other storage experience advantageous
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Open and shares knowledge; contributes positively and always acting to learn
- Be data driven, with excellent analytical and problem-solving skills with a strong attention to detail
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible working arrangements that respect diverse lifestyles
- Wellness Initiatives
- Share Options
- Home Office Set up
- Company events as well as regular virtual events to connect with colleagues
- Opportunities for professional growth and development in a fast-paced, global environment
- The chance to work with cutting-edge technology in a supportive and collaborative team atmosphere
FR, DE + 3 more