Virtual Front Desk Agent

Virtual Front Desk Agent

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Equity

Steno is growing! We’re looking for a Virtual Front Desk Agent to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry. This role requires you to cover the Central Timezone hours.

Who are you?

We’re looking for a reliable and congenial person with an outstanding phone presence to be the first helpful and hospitable voice our clients hear when they call Steno. Whether they are calling to ask about our services, track a missing invoice, or just to check on an order, we recognize that their first impression is critical. The right candidate will consistently make that first impression an exceptional one.

To meet that goal, the right candidate will be calm and confident even during busy call times. If you’re looking for a company that offers support, guidance, and unlimited potential to grow into your best self, you can bet we’d love to have you, too.

On a regular basis you will

• Support customers, providers, and our internal operations teams by resolving or triaging requests over the phone and via email.
• Provide accurate and timely information to callers about Steno’s products and services - some calls might require a follow-up email or a referral to another Steno colleague who has the answer.
• Collaborate with team members across Steno to ensure a seamless client experience.
• Maintain and update contact lists, ensuring accuracy
• Deliver administrative support to various departments as needed

You’re gonna crush it if

• You have past experience providing excellent assistance to clients via phone and email (experience in the legal industry is not required, but is a huge plus!)
• You demonstrate a warm and welcoming presence on the phone
• You are comfortable using online productivity tools such as Slack and Google applications (experience using Ring Central and/or Zendesk is a plus, but not required)
• You thrive in a fast-paced environment and have the ability to adapt to changing priorities and responsibilities

Compensation & Benefits

• Hourly range: $20-$25
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs

Our Team

Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.