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Stay AiSA

Director of Retention Strategy

Stay AI is a pioneering subscription management platform designed to help DTC brands on Shopify enhance customer engagement and increase lifetime value.

Stay Ai

Employee count: 51-200

United States only

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Stay AI is hiring a Director of Retention Strategy to lead and elevate retention marketing for high-growth ecommerce brands, partnering with top-tier brands and leading the team to develop best-in-class lifecycle and subscription strategies.

Requirements

  • 5–7+ years in retention marketing, lifecycle marketing, or CRM
  • Experience working at an ecommerce brand or retention/lifecycle agency
  • Deep, hands-on experience with Klaviyo (must-have) and SMS platforms (Postscript, Attentive, etc.)
  • Proven track record driving retention strategies, LTV, subscriber growth
  • Strong understanding of subscription programs (dunning, churn prevention, winbacks)
  • Fluent in ecommerce metrics (LTV, churn, cohort performance)
  • Experience building flows, campaigns, and retention programs

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Tuition Reimbursement

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Stay Ai

Learn more about Stay Ai and their company culture.

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Stay AI is more than just a subscription management app; it represents a revolutionary approach to e-commerce for direct-to-consumer (DTC) brands, particularly those on Shopify. Founded by industry veterans including Gina Perrelli and Pierson Krass, Stay AI was born from years of experience in the e-commerce sector, specializing in building subscription programs that drive revenue growth and customer retention. The journey began when the founders recognized significant gaps in existing solutions, leading them to develop tools specifically designed to meet the ever-evolving needs of subscription-based businesses. What started as a small idea has now proliferated into an essential resource for brands looking to enhance their customer experience and drive lucrative subscription models.

What sets Stay AI apart is its utilization of advanced artificial intelligence to optimize the entire subscription lifecycle—from acquisition to retention. The platform offers a unique Experience Engine that employs A/B testing and AI-driven personalization to create tailored experiences for customers, ultimately boosting customer lifetime value (LTV). Moreover, Stay AI's Retention Engine has proven to reduce churn by as much as 30% compared to other solutions, showcasing its impact in keeping subscribers engaged. As the subscription economy continues to evolve, Stay AI remains committed to providing first-to-market features that empower brands to not only enhance their operational efficiency but also create lasting relationships with their customers.

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Stay Ai

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