Stay AI is hiring a Director of Retention Strategy to lead and elevate retention marketing for high-growth ecommerce brands, partnering with top-tier brands and leading the team to develop best-in-class lifecycle and subscription strategies.
Requirements
- 5–7+ years in retention marketing, lifecycle marketing, or CRM
- Experience working at an ecommerce brand or retention/lifecycle agency
- Deep, hands-on experience with Klaviyo (must-have) and SMS platforms (Postscript, Attentive, etc.)
- Proven track record driving retention strategies, LTV, subscriber growth
- Strong understanding of subscription programs (dunning, churn prevention, winbacks)
- Fluent in ecommerce metrics (LTV, churn, cohort performance)
- Experience building flows, campaigns, and retention programs
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
