United States onlyLocation: REMOTE, Must reside and be authorized to work in the US
The Manager, Client Strategy & Development is accountable for execution excellence, delivery consistency, and day-to-day client success within assigned accounts. This role operates with a high degree of autonomy as the day-to-day owner of assigned client pods, accountable for execution excellence, delivery consistency, and client success. The Manager partners with the Director on strategic alignment, escalation, and portfolio-level priorities. The Manager serves as the primary operational point of contact for clients, executes against defined account strategies, and coordinates cross-functional teams to deliver results. Success in this role is measured through delivery quality, client satisfaction, account health, and operational KPIs.
Key Responsibilities
Client Execution & Day-to-Day Management
•Own assigned client pods end-to-end, serving as the primary owner of execution, delivery quality, and day-to-day client experience.
•Serve as the primary operational point of contact for assigned clients.
•Manage day-to-day client interactions, ensuring clear communication, expectation-setting, and follow-through.
•Support client discovery efforts by gathering requirements, synthesizing insights, and contributing to strategic recommendations.
•Monitor account health indicators, proactively addressing risks, blockers, or delivery issues.
•Engage the Director as a senior escalation point for complex risks, strategic tradeoffs, or high-impact opportunities, providing context and recommendations.
•Apply experience working with trade associations, advocacy organizations, or membership-based clients in policy- or issue-driven environments.
•Focus on quarterly execution, near-term delivery, and day-to-day performance.
•Ensure consistency, reliability, and quality across all assigned client work.
Service Delivery & Pod Execution
•Own and execute quarterly account plans and near-term delivery priorities for assigned client pods, aligned with multi-quarter strategy set at the portfolio level.
•Act as the operational lead for assigned pods, balancing client needs, delivery capacity, and execution quality within defined guardrails.
•Coordinate cross-functional teams to ensure timely, accurate, and high-quality delivery of client initiatives.
•Own project timelines, deliverables, and execution metrics for assigned workstreams.
•Model and reinforce pod workflows, standards, and best practices.
•Translate client objectives into actionable tasks, reporting, and outputs across Data, Insights, and Activation.
Growth Support
•Independently identify expansion opportunities within assigned accounts and partner with the Director on qualification, prioritization, and commercial decision-making.
•Prepare materials for renewals, upsell, or cross-sell, including proposals, scopes, and presentations.
•Execute approved expansion initiatives and new scopes once commercial decisions are finalized.
•Contribute to case studies, performance summaries, and client success stories.
Success Looks Like
•Independent ownership of assigned client pods, with strong execution outcomes and minimal need for day-to-day oversight.
•High client satisfaction and strong day-to-day client relationships.
•On-time, high-quality delivery across all assigned accounts.
•Clear visibility into account health, risks, and opportunities.
•Effective execution of account strategies that support renewals and growth without owning revenue outcomes.
Requirements
- Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
- Excellent communication skills with the ability to manage multiple client-facing projects simultaneously.
- Attention to detail and the ability to troubleshoot and resolve issues quickly.
- Strong technical writing skills, including the ability to present key concepts and conclusions clearly to clients.
- Client management strength, including the ability to establish trust, maintain high satisfaction, and serve as the primary day-to-day contact.
- Demonstrated ability to independently manage client pods with minimal supervision.
- Consistently delivers high‑quality, on-time work across multiple accounts.
- Ability to implement account strategies that support renewal and growth objectives (without direct revenue responsibility).
- Skilled in assessing account health, identifying risks early, and surfacing opportunities proactively.
- Effective at keeping internal teams and clients aligned through concise, proactive communication.
- Adept at navigating challenges and maintaining smooth account operations through quick issue resolution.
- Experience creating automated reporting to inform clients on KPIs for outreach and campaign programs.
- Experience troubleshooting and adjusting work based on feedback.
Nice-to-Have Skills/Experience
- Experience working directly with voter files.
- Understanding of voting processes and political district boundaries.
- Experience manipulating and analyzing large datasets (voter file, census, commercial, proprietary client data, and other public datasets).
- Familiarity with U.S. Census Bureau geographies, datasets, and data products.
- Understanding of political and electoral performance trends, including voter turnout, incumbency, competitiveness, and how these factors influence outcomes.
Benefits
We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.
COMPETITIVE COMPENSATION
Including a 401(k) with generous company matching.
100% REMOTE WORKING OPPORTUNITY
Always have been and always will be.
TOP-NOTCH MEDICAL COVERAGE
Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.
GENEROUS PAID TIME OFF
23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.
PAID PARENTAL LEAVE
10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.
