Administrative Support/Scheduler

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Administrative Support / Scheduler Illinois Home and Community Based Services (HCBS) Waiver – Quality Reviews Location: Remote Schedule: Full time | Monday–Friday, 8:00 a.m.–5:00 p.m. CT Employment Type: Full Time FLSA Status: Non Exempt

Position Overview Staffing Solutions Organization (SSO) is seeking an Administrative Support / Scheduler to support the Illinois HCBS Waiver Quality Reviews project. This role is responsible for coordinating schedules, tracking project activities, maintaining documentation, and providing day to day administrative support to ensure reviews, interviews, travel, and deliverables remain on track and compliant with contract requirements. The Administrative Support / Scheduler works closely with a supervisor, multiple nurse reviewers, and project leadership and serves as a central point of coordination for scheduling and review logistics.

Essential Duties & Responsibilities

• Coordinate and schedule nurse reviewer activities, including onsite review visits, remote reviews, interviews, and meetings.
• Manage and monitor multiple calendars to avoid conflicts and ensure appropriate regional coverage.
• Track completion of key project activities tied to contractual timelines and milestones.
• Serve as a point of contact for providers regarding scheduling and review process questions.
• Prepare and send clear, timely written communications related to schedules, changes, and expectations.
• Maintain confidentiality and safeguard sensitive information in compliance with HIPAA and project standards.
• Perform accurate data entry and maintain version control for project files and documentation.
• Support supervisors and project leadership with administrative, coordination, and ad hoc tasks as assigned.

Required Skills & Abilities

• Strong organizational skills with proven ability to manage multiple schedules simultaneously.
• High attention to detail and strong follow through when working with deadlines, trackers, and calendars.
• Ability to work independently while collaborating effectively with a fully remote team.
• Proficiency with standard office and project tools including Outlook, Excel, Teams, SharePoint, trackers, and dashboards; ability to quickly learn new systems and processes.
• Excellent customer service and relationship management skills, including strong verbal and written communication.

Experience Qualifications

• Minimum of 2 years of customer service experience required.
• Prior experience in administrative support, scheduling, or coordination roles required.
• Experience supporting healthcare, Medicaid, compliance, or contract based projects preferred.

Education

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.

Work Environment

• Remote position
• Must be available during standard business hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT
• No supervisory responsibilities

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.