Philippines onlyStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that requires strong leadership skills, project management expertise, and the ability to drive continuous improvement in our call center operations.
Responsibilities
- Salesforce Report
- High level case managementon all prodicts and depratment
- Be able to call the attention of those that are not performing well
- Attend meeting and create report on the progress of the team as a whole
Requirements
- 3-5years of experience in call center management or related role.
- Proven experience in project management and driving process improvements.
- Excellent leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Ability to effectively communicate with clients, stakeholders, and team members.
- Experience in analyzing call center metrics and implementing performance improvement strategies.
- Proficiency in using call center software and systems.
- Knowledge of relevant industry regulations and best practices.
- Ability to multitask and prioritize tasks in a fast-paced environment
United States
