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Lead Wireless Network Engineer (Advanced Wireless Networks)

CallTek, Inc. is a global leader in providing innovative, white-label technical support services for technology operators and service providers in industries like hospitality and healthcare.

Staff4Me

Employee count: 5000+

Mexico only

We are seeking an experienced Lead Wireless Network Engineer with a strong background in designing and troubleshooting advanced wireless networks using platforms such as Aruba, Commscope, Ruckus, Extreme, and Meraki. The ideal candidate will have a minimum of 5 years of hands-on experience in Wi-Fi implementation and troubleshooting and will serve as the lead engineer for a team of 30 lower-level infrastructure engineers.

Key Responsibilities:

  • Advanced Wireless Network Design and Deployment:
  • Design, plan, and implement advanced wireless networks utilizing Aruba, Commscope, Ruckus, Extreme, and Meraki platforms.
  • Lead complex Wi-Fi deployments, ensuring optimal coverage, capacity, and performance across various environments.
  • Conduct advanced site surveys using tools such as Ekahau or AirMagnet to ensure accurate wireless network planning and execution.

- Troubleshooting and Optimization:

  • Serve as the go-to expert for troubleshooting advanced wireless network issues, including interference, connectivity, and performance problems.
  • Optimize wireless network configurations to enhance performance, security, and reliability.
  • Provide tier 3 support for complex wireless network issues that require expert-level attention.

- Team Leadership and Collaboration:

  • Lead and mentor a team of 30 lower-level infrastructure engineers, providing guidance, training, and support on wireless network design and troubleshooting.
  • Collaborate with cross-functional teams to integrate wireless networks with existing wired infrastructure and ensure seamless network operations.
  • Oversee the implementation of best practices and standard operating procedures for the engineering team.

- Security and Compliance:

  • Implement and manage wireless security protocols, including WPA3 and RADIUS, across all wireless platforms.

- Documentation and Reporting:

  • Create and maintain detailed documentation for wireless network designs, configurations, and troubleshooting procedures.
  • Provide regular reports on network performance, incidents, and project progress to senior management.

- Certifications:

  • Certified Wireless Network Expert (CWNE) or Certified Wireless Network Professional (CWNP).
  • Cisco Certified Network Associate Wireless (CCNA Wireless).
  • Relevant certifications in Aruba, Commscope, Ruckus, Extreme, or Meraki platforms are highly desirable.

- Experience:

  • Minimum of 5 years of experience in Wi-Fi implementation, design, and troubleshooting, specifically using Aruba, Commscope, Ruckus, Extreme, and Meraki platforms.
  • Proven experience leading engineering teams and managing complex wireless network projects.

- Skills and Competencies:

  • Expertise in using wireless network analysis tools such as Ekahau and AirMagnet.
  • In-depth knowledge of wireless standards (e.g., 802.11a/b/g/n/ac/ax) and best practices.
  • Strong leadership and team management skills.
  • Excellent problem-solving abilities and communication skills.

About the job

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Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Staff4Me

Learn more about Staff4Me and their company culture.

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Through groundbreaking technology and a commitment to unparalleled service, CallTek, Inc. is revolutionizing the white-label technical support industry. For over two decades, CallTek has established itself as a global leader, providing innovative solutions for technology operators and service providers across a multitude of sectors, including hospitality, healthcare, multi-family residences, and large-scale arenas. The company's forward-thinking approach is centered on creating seamless, scalable, and secure support infrastructures that empower clients to focus on their core business growth. At the heart of CallTek's innovation is its proprietary technology, such as the Odyssey CX platform, which leverages artificial intelligence and natural language processing to deliver deep customer insights and enhance service quality in real-time. This, combined with a proactive methodology for issue prevention and advanced reporting, ensures that potential problems are identified and resolved before they can impact service, guaranteeing exceptional connectivity and customer satisfaction.

CallTek's technological prowess is further demonstrated by its robust and secure infrastructure, including a proprietary 20,000-mile fiber optic 'Super-Loop' between Asia and the United States. This self-healing ring, protected by SDWAN technology, provides a private cloud network for secure data hosting and accessibility, offering clients peace of mind and business continuity in the face of any disaster. With a global team of over 10,000 skilled professionals managing more than 20,000 buildings and one million enterprise network appliances, CallTek's reach is extensive. The company's team members hold numerous industry-specific certifications and are adept at supporting a wide array of enterprise platforms. This dedication to technical excellence and innovation has positioned CallTek as the trusted partner for businesses that require reliable, secure, and intelligent support solutions to keep their operations moving forward.

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Staff4Me

Company size

5000+ employees

Founded in

2004

Chief executive officer

Danny Wu

Employees live in

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Staff4Me hiring Lead Wireless Network Engineer (Advanced Wireless Networks) • Remote (Work from Home) | Himalayas