Philippines onlyEnsure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.
- Monitoring: Overseeing links, servers, and network devices.
- Incident Documentation: Maintaining detailed records of all incidents.
- Reporting: Generating status reports for internal IT and Operations teams.
- Incident Triage & Handling: Managing incoming calls and coordinating the initial incident response.
- Internal Communication: Liaising with IT teams to ensure effective collaboration.
- Vendor Management: Reporting and escalating issues to third-party providers.
- Stakeholder Communication: Providing timely updates to stakeholders throughout the incident lifecycle.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)
- Knowledge of IT process management (best practices in IT service management)
- Knowledge of computer networking
- Knowledge of IT system authentication methods
- Knowledge of tools such as IDS and SIEM
Other requirements (Courses, seminars, certifications, and other licenses)
- Practical knowledge of incident management frameworks (e.g., ISO standards)
- ITIL certification
- Risk management training/coursework
- CompTIA Security+ certification
United States
JP, PH + 1 more