Admin & Customer Support Specialist

This is a remote position.

About the Role

We’re looking for a highly organized and proactive Admin & Customer Support Specialist who can provide excellent customer service while supporting day-to-day administrative operations. This role is ideal for someone who is detail-oriented, a strong communicator, and comfortable handling multiple responsibilities in a fast-paced environment.

In addition to core support functions, this role requires someone who can take ownership of administrative workflows, assist with financial-related tasks such as collecting dues, and create organized, scalable systems and documentation.

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Key Responsibilities

• Provide exceptional customer support via phone, email, and chat
• Handle inbound inquiries and resolve customer concerns in a timely and professional manner
• Maintain accurate records of customer interactions and updates in the system
• Process cancellations and manage customer account updates
• Collect and follow up on dues owed in a professional manner
• Assist with administrative tasks such as data entry, scheduling, and reporting
• Create and edit Google Sheets, including building and maintaining formulas
• Develop Google Slides presentations as needed
• Document and maintain Standard Operating Procedures (SOPs)
• Manage and organize inbox communications efficiently
• Support internal teams with coordination and documentation
• Perform outbound calls as needed (follow-ups, confirmations, or basic outreach)
• Help improve processes to enhance overall customer experience

Requirements