Bot Build and Support Specialist

Position Summary

We are seeking a Bot Build and Support Specialist to join our team and support the development, testing, and maintenance of engagement bots. In this role, you will collaborate with the Chief Product Officer (CPO) and clients to ensure that bots are functional, user-friendly, and visually polished. While clients will primarily build their own bots, you will provide technical, design, and usability support.

This position is open to candidates with backgrounds in Web Development, Bot Development, UI/UX, or Automation, with a strong requirement for basic design skills to support visual layout and content presentation.

Job Details:

Work from Home

Monday to Friday | 12 AM to 9 AM PST

*Following PH Holidays

Responsibilities

• Collaborate with the CPO to support bot-building initiatives.
• Assist clients with bot management while maintaining minimal customer service/account management functions.
• Set up, edit, and test engagement agents using provided scripts and guidelines.
• Load content, check functionality, and perform simple updates.
• Identify and flag technical issues for escalation to the core team.
• Apply basic design skills for light image editing, layout adjustments, and content formatting.
• Ensure bots provide a smooth and user-friendly experience aligned with UI/UX best practices.
• Generate AI agent videos using internal tools/software.
• Adapt quickly to new tools and processes, with training provided to enable you to build your first bot within 2 weeks.

• Conduct front-end quality assurance testing to ensure bots display correctly across devices and screen sizes.
• Review and validate UI components, interactions, and visual elements for consistency and usability.
• Identify UX issues related to user flow, navigation, readability, and accessibility.
• Test animations, buttons, links, images, and embedded media for functional accuracy.
• Document bugs, usability issues, and visual inconsistencies and coordinate with the core team for resolution.
• Perform cross-browser and responsiveness checks as required.

Qualifications

• Experience performing front-end QA for websites, apps, or digital products
• Alternatively, candidates may come from one of these technical backgrounds, provided they also have some UI/UX design and front-end QA experience.

• Web Development (WordPress, drag-and-drop builders, or basic coding exposure).

• Automation Tools (Zapier, n8n, Make, or similar workflow automation platforms).
• Bot Development (experience building or managing bots on chatbot/conversational AI platforms).

• Front-end QA Testing (UI testing, cross-browser testing, responsive testing).
• Detail-oriented, adaptable, and comfortable learning new technology.
• Enthusiastic about AI, no-code platforms, and automation.
• Strong problem-solving and communication skills.

• Ability to work independently and collaborate with leadership and clients.
• Video Editing skills is an advantage.
• Ability to identify UI inconsistencies, spacing/alignment issues, broken elements, and user flow gaps.
• Familiarity with usability principles and best practices in UX.
• Comfortable documenting issues clearly with screenshots, steps to reproduce, and expected results.