Sr. Technical Success Manager

Socket is a security platform dedicated to protecting software from vulnerable and malicious dependencies, enabling developers to ship their code with confidence.

Socket

United States only

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We're seeking a Sr. Technical Success Manager to own customer success post-sale, helping customers get the most out of our product and solving problems when things break. This is a product-focused, technical role that requires a strong understanding of customer environments and the ability to translate product capabilities into solutions.

Requirements

6+ years in a technical customer-facing role
2+ years of experience being the dedicated point of contact for enterprise level customers
Background in application security, DevSecOps, or open-source ecosystems
Experience with developer tooling and CI/CD platforms
Ability to read and reason about code
Familiarity with APIs, webhooks, and SaaS integration patterns
Hands-on experience with Package Managers
Comfort troubleshooting in production environments
Clear written and verbal communication

Benefits

Market competitive salary bands
Meaningful equity program
Comprehensive health benefits
Flexible time-off, holidays, and winter shutdown
Paid parental leave
Remote-first, with quarterly team off-sites

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About the job

Apply before

Apr 20, 2026

Posted on

Feb 19, 2026

Job type

Full Time

Experience level

Senior

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Technical Success Manager Technical Customer Success Manager Sr. Manager Of Customer Success Director Of Technical Success Senior Customer Success Program Manager

Skills

Application Security DevSecOps Open Source Ecosystems Developer Tools APIs Webhooks SaaS Integration Production Troubleshooting

About Socket

Learn more about Socket and their company culture.

View company profile

Socket is a developer-first security platform that protects your code from both vulnerable and malicious dependencies. In an era where software security is more crucial than ever, Socket acts as a safeguard for developers, allowing them to ship their applications with confidence. The platform enables users to secure their dependencies while evaluating the security and health of millions of open-source packages, thus ensuring a secure software development process.

With cutting-edge technology, Socket not only identifies vulnerable packages but also actively blocks any malicious content that could compromise a project. It has capabilities to analyze numerous open-source packages rapidly, providing developers with the necessary insights to make informed decisions regarding their codebase. By prioritizing security in the development process, Socket empowers developers to focus on innovation and efficiency while maintaining a robust security posture.