Bilingual On-Call Night Coordinator

The On-Call Night Coordinator manages patient care coordination and caregiver-related issues outside of standard business hours, ensuring continuity of care for Home Health Aide and Private Duty Nursing cases.

Requirements

• Serve as primary emergency contact for HHA and PDN cases outside of standard office hours
• Respond promptly to incoming calls related to staffing, attendance, patient needs, and caregiver issues
• Monitor and verify caregiver attendance for all scheduled HHA and PDN cases
• Document all calls, incidents, and case-related updates in HHA Exchange in a timely and accurate manner
• Provide coverage for all missed visits by securing appropriate caregiver or nursing replacements
• Staff all open cases and ensure continuity of patient care
• Communicate with caregivers regarding scheduling changes, call-outs, and attendance concerns
• Escalate urgent clinical or operational matters to appropriate management as needed
• Maintain detailed and accurate call logs for all after-hours activity
• Ensure all documentation and service updates are entered in compliance with agency protocols

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan