Technical Support Specialist

Smartocto is a SaaS company that provides a smart content intelligence system for newsrooms, storytellers, and content creators. The Technical Support Specialist will provide technical support to clients, communicate with customers, and work closely with development teams to solve client-related issues.

Requirements

• Knowledge and active use of HTML/CSS/JavaScript
• Knowledge and active use of RDBMS SQL and NoSQL
• Knowledge of web technologies: REST API, AJAX
• Experience in building/maintaining custom CMS and/or WordPress sites
• Experience with leading technical calls with client technical teams
• Experience in identifying trends in customer issues and knowledge-sharing with the team

Benefits

• Remote work setting
• Flexible working hours
• Vacation policy
• 100% paid sick leave
• Paid conferences and education
• Trips to the Netherlands