India onlyAbout Smart Working
At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.
Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally.
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About the Role
We are looking for a hands-on AI Engineer to take ownership of improving, restructuring, and stabilising an existing AI-powered voice platform built on ElevenLabs.
This is a highly autonomous contract role focused on assessing a problematic current setup, defining best-practice architecture and operational standards, and implementing improvements end-to-end. You will work closely with a small internal team to improve reliability, scalability, integrations, and reporting across the platform.
The role is best suited to someone who is highly independent, pragmatic, and comfortable operating in fast-paced environments with minimal oversight. You should be confident making technical decisions, solving complex integration challenges, and delivering production-ready improvements quickly.
This is a 3–6 month engagement with a strong focus on execution, optimisation, and operational stability.
Responsibilities
- Assess the current ElevenLabs environment and identify gaps, inefficiencies, and scalability issues.
- Define and implement best-practice architecture and operational standards for:
- Call agent configuration
- Estate management
- Reporting and operational visibility
- Plan and execute migration activities from the current implementation to an improved target-state architecture.
- Optimise and stabilise AI voice workflows and integrations.
- Identify and recommend the most suitable middleware solutions for client integrations and operational workflows.
- Create clear technical blueprints, operational procedures, and SOP documentation for ongoing platform management.
- Troubleshoot and resolve issues across AI workflows, integrations, and automation processes.
- Improve system reliability, maintainability, and operational efficiency across the platform.
- Work closely with internal stakeholders to prioritise improvements and deliver practical solutions quickly.
- Contribute ideas for automation and process improvements using AI-driven tooling and workflows.
Requirements
- Strong hands-on experience working with ElevenLabs in production environments.
- Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows.
- Experience defining best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management.
- Strong understanding of integrations, APIs, and middleware-driven architectures.
- Experience working with Twilio or similar telephony/contact centre platforms.
- Ability to independently assess existing systems and implement scalable technical improvements.
- Strong troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems.
- Experience documenting technical solutions, standards, and operational procedures.
- Comfortable operating with high ownership and minimal supervision.
- Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders.
- Ability to balance rapid execution with long-term maintainability and operational stability.
Nice to Have
- Experience with workflow automation tools such as Zapier, Make, or n8n.
- Exposure to VB Scripts or legacy automation environments.
- Experience building or improving AI-powered customer support or call agent systems.
- Familiarity with operational reporting and analytics for AI voice platforms.
- Experience delivering short-term transformation or remediation projects.
- Understanding of AI operations, workflow optimisation, or conversational AI tooling.
Benefits
- Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
- No Weekend Work: Real work-life balance, not just words
- Support That Matters: Mentorship, community, and forums where ideas are shared
- True Belonging: A long-term career where your contributions are valued
At Smart Working, you’ll never be just another remote hire.
Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
If that sounds like your kind of place, we’d love to hear your story.
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