Jamaica onlyJob Description:
We are seeking a friendly and customer-focusedCustomer Service Representativeto join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude.
Requirements
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat professionally.
Assist customers with product or service information, orders, billing, and troubleshooting.
Resolve customer complaints efficiently and escalate issues when necessary.
Maintain accurate records of customer interactions and transactions.
Process orders, returns, and refunds as needed.
Follow company policies and procedures to ensure customer satisfaction.
Collaborate with internal teams to address customer concerns and improve service.
AI, AG + 39 more