Customer Success Manager

Meet Siena, a company creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.

Requirements

• 3+ years in Customer Success Management, account management, or client-facing strategic roles with more technical and complex software solutions.
• Proven track record with customer service technology platforms or e-commerce ecosystems
• Demonstrated success renewing and expanding enterprise customers in complex, high value accounts
• Experience working closely with product and engineering teams
• Hands-on prompt engineering experience with ability to optimize AI responses, train conversation flows, and refine model outputs
• Experience analyzing usage patterns, competitive landscapes, and translating data into actionable strategies
• Comfort with API integrations, conversation flow design, and business intelligence tools
• Experience with a native AI technology company or e-commerce experience

Benefits

• Great salary
• Opportunity for equity or stock grants
• Learning budget
• Meaningful impact
• Globally distributed team working at the bleeding edge of CX and AI