Athena IDX Trainer (Back End)

Key Responsibilities:

• Deliver instructor-led and virtual training sessions for back-end users on the Athena IDX platform
• Train staff on workflows including billing, claims processing, payment posting, adjustments, and accounts receivable follow-up
• Customize training materials to align with client workflows and system configurations
• Provide hands-on support and guidance to end users during and after training sessions
• Collaborate with project teams to understand system updates and training needs
• Assist in developing and updating training documentation, job aids, and user guides
• Support go-live activities, including at-the-elbow support as needed
• Gather feedback from users and stakeholders to improve training effectiveness
• Ensure training aligns with revenue cycle best practices and operational goals

Requirements

Required Qualifications:

• Experience delivering training on Athena IDX (also known as GE Centricity Business / IDX)
• Strong knowledge of back-end revenue cycle workflows such as billing, claims, and accounts receivable
• Experience conducting instructor-led and/or virtual training sessions
• Excellent communication and presentation skills
• Ability to engage and support end users with varying levels of technical proficiency